Jonathan Hill Dot EU

A Soapbox for Uninformed Opinions

By

Re-evaluating the Seller Protection Policy on Ebay

I work for a business that, like many others, has an Ebay shop and recently there have been 2 cases which have been unfairly ruled in the buyer’s favour when Ebay has intervened. It has become apparent that certain aspects of the Seller Protection policy need to be re-evaluated to ensure that the policy lives up to its name.

What Happened?

In the first instance a buyer opened a case in the resolution centre on Saturday 09/04/16 to claim that they had not yet received their order. On Monday 09/05/16, when we opened for business again, we replied immediately to inform the buyer that their order would arrive in 3-5 working days because they did not opt for the first class option at the point of purchase.

Many Ebay sellers will be familiar with this sort of impatient query, which is sometimes escalated to the resolution centre without reading the delivery/dispatch information or trying to open a dialogue through the messaging system to clarify the situation. While the buyer should read the listing information properly, Ebay do not help the situation by including their own mandatory estimates which almost always fail to accurately reflect the shipping options.

The buyer did not reply to our message for an entire 4 weeks to the day until Sunday 07/05/16 when they simply said “still haven’t received my item.” The buyer immediately escalated this with Ebay, who issued the buyer a full refund within 30 minutes while failing to acknowledge that the buyer did not engage us in a dialogue to resolve the alleged problem, which is the entire point of the resolution centre.

When a staff member phone up to enquire about this, they were only told that they should have sent another message. This failed to address the issue at hand as well as the blatant flaw in their system because apparently it is up to the seller to constantly send messages to the buyer and check every case among the thousands of orders and emails received each month. This defeats the entire point of the system and while we were told that this would be looked into, we have not seen or heard of any action been taken to rectify the problem.

This clearly demonstrates a major flaw in Ebay’s seller protection policy because it allows dishonest buyers to easily take advantage of the resolution centre without having to participate in it, despite them initiating the case, which ultimately lets them receive goods without having to pay for them.

What Can Be Done?

Both the buyer and seller should be given a maximum of 3 working days to respond to the last message sent and all cases should be resolved in no more than 14 days instead of the unreasonably long 45-day limit. If a buyer is capable of opening a case then they are also capable of engaging the seller in the dialogue that they initiated to resolve the problem within a reasonable amount of time.

Ebay needs to list accurate delivery estimates as per the couriers own quote or list nothing at all. This will reduce the number of queries and cases that appear after 2 days of an order being dispatched because it currently gives many buyers the impression that they can get a first class service without paying for it.

The Shortcomings of Ebay’s Return Procedure

The second case relates to Ebay’s returns procedure, which allows buyers to safely return an order to the buyer while giving both parties access to the same tracking information.

This system works for full refunds but falls apart when only a partial refund needs to be issued. In our case the buyer ordered x2 pairs of the same part and returned both of them because they ordered the wrong size. Only one pair was returned in good condition so a partial refund was issued directly through Paypal because the returns system only lets you refund a whole order; you cannot do partial refunds in it.

We submitted photographic evidence of the damaged pair and asked Ebay to intervene and look at said evidence so that they could close the case without us having to issue the buyer a full refund. We are not responsible for what any buyer does with a part once they unpackaged it, nor are we responsible for how they package it when returning it to us. For this reason alone a seller should not be penalised for something that is entirely out of their control.

There is no quality control variable in the current system. This means that a buyer could potentially return hundreds of pounds’ worth of stock that they have damaged (but was sent and delivered in good condition) and then the buyer can reclaim all of their money which leaves the seller out of pocket for something that is entirely out of their control.

Ebay responded to our case within 30 minutes and issued the buyer a full refund without contacting us to give a reason for this decision in spite of the evidence provided.

The purpose of the resolution centre is for the buyer and seller to discuss the problem and work towards a reasonable conclusion and understanding of the problem. In both instances written about here, Ebay has not adhered to their own seller protection policy all while ignoring the evidence presented. They have supported the buyer’s lack of engagement which only proves that under the current system there is no real seller protection.

A New and Balanced System

Ebay needs to implement a new system that will allow the seller to upload photographic evidence of any damage, wrong parts or wrong quantities returned by the buyer as standard. Any conversations conducted through the Ebay messaging system or emails should also be available as evidence that Ebay will take the time to investigate. This will create a more balanced system which will allow for returns to be dealt with in a more effective and fair manner when a customer does not follow the rules that are set out for both parties.

By

Sabaton Heroes Review

General Information:

Artist: Sabaton
Album: Heroes
Genre(s): Heavy Metal
Subgenres(s): Traditional Metal
Released: 2014
Length: 37 minutes
Language(s): English
Label(s): Nuclear Blast

Track List:

01. Night Witches
02. No Bullets Fly
03. Smoking Snakes
04. Inmate 4859
05. To Hell and Back
06. The Ballad of Bull
07. Resist and Bite
08. Soldier of 3 Armies
09. Far from the Fame
10. Hearts of Iron

Sabaton Heroes Cover

Sabaton Heroes Cover

Sabaton Heroes Review

Heroes is the 7th studio album by Swedish heavy metal band Sabaton. Following the announcement on 31st March 2012 that 4 members had simultaneously departed the band, lead vocalist, primary songwriter and now keyboardist Joakim Brodén and bassist Pär Sundström were saddled with the arduous task of reforming the line-up. With 3 new band members being brought into the fold it would be difficult to guess what would happen after such a heavy blow was dealt.

Heroes sees the sound of Sabaton moving away from the realm of power metal and drawing closer to traditional metal with their secret weapon, the voice of Joakim Brodén, being made the focal point of every song. His powerful and charismatic performance commands the listeners’ attention while bassist Pär Sundström and guitarists Chris Rörland and Thobbe Englund all double up as backing vocalists to add a real anthemic quality with their gang vocal delivery.

Long-time Sabaton fans will be familiar with the lyrical content largely revolving around military history and Heroes is no exception although a slightly different approach is taken because each song is used to sing the praises soldiers who exemplified humanity, bravery and valour while often facing dire circumstances in historical battles.

The lyrics take on a central role in songs that are heavily informed by pop song structure and length so they can appear to be direct and nondescript. This is a hindrance from a storytelling perspective because they don’t always delve deep enough to explain the situation that these people find themselves in so if you aren’t familiar with them or the battle in question then you won’t be able to appreciate what Sabaton are trying to convey. However if you spend a few minutes researching the subject matter you will be able to apply your own knowledge to the lyrics and fill in the gaps yourself to bring greater meaning to the songs.

Aside from some lyrical short comings there is also a notable deficit between the guitar riffs played during the verse/chorus sections and the lead guitar parts that burst into life during the bridge on songs like Night Witches, Smoking Snakes and Far from the Fame. These moments are often accompanied by more exciting drum parts courtesy of Hannes van Dahl and there seems to be a recurring theme of their skills being downplayed in favour of the aforementioned focus on anthemic choruses.

The first 3 songs establish exactly what Heroes is about and while many of the others follow suit, Inmate 4859 takes on a much slower and darker tone to tell the story of Witold Pilecki, a Polish soldier who infiltrated Auschwitz as a prisoner to gather intelligence on the camp and the holocaust before escaping to report his findings.

To Hell and Back features the tasteful use of a (synthesised) flute and some minor folk influences without crossing over into folk metal while the power ballad, The Ballad of Bull, features a piano, choral singing and a string section that frames Joakim Brodén’s voice in an entirely different setting and works to great effect. This is easily one of the biggest highlights of Heroes and the total change of pace breaks up the albums flow without losing any of the power or conviction found in the other songs.

The emphasis on hooks and simple arrangements shows that these songs were written with a live audience in mind because that same essence of power and engagement found at a concert is captured on Heroes although a healthier balance between this and more moments that would have shown off the skills of the new band members would have yielded some more exciting (and varied) results overall.

Performers:

Joakim Brodén: Lead vocals, keyboards
Pär Sundström: Bass, backing vocals
Chris Rörland: Guitar, backing vocals
Thobbe Englund: Guitar, backing vocals
Hannes van Dahl: Drums

External Links:

Sabaton Homepage
Sabaton on Wikipedia
Heroes on Wikipedia

By

Ihsahn The Adversary Review

General Information:

Artist: Ihsahn
Album: The Adversary
Genre(s): Heavy Metal
Subgenres(s): Black Metal, Progressive Metal
Released: 2006
Length: 50 minutes
Language(s): English
Label(s): Candlelight Records, Mnemosyne Productions

Track List:

01. Invocation
02. Called by the Fire
03. Citizen
04. Homecoming
05. Astera Ton Proinon
06. Panem et Circenses
07. And He Shall Walk in Empty Places
08. Will You Love Me Now?
09. The Pain is Still Mine

Ihsahn The Adversary Cover

Ihsahn The Adversary Cover

Ihsahn The Adversary Review

The Adversary is the debut solo album of Emperor front man and multi-instrumentalist Ihsahn. The sound of The Adversary is a continuation of the black metal and progressive metal hybrid that Emperor experimented with on their final album, Prometheus: The Discipline of Fire & Demise.

Starting with Invocation, the listener gets a compact overview of what direction Ihsahn is taking as he introduces The Adversary with an intense black metal verse with matching lyrics and a screeched vocal delivery to invoke apocalyptic imagery before crying “let it all come down” which is appropriately accompanied by relentless blast beat drumming, courtesy of Asgeir Mickelson, to tie the lyrics and music together in a dramatic style.

Keyboards are employed as a background instrument in both the hard and soft segments of the song, the latter of which lasts for about 2 minutes after the explosive blast beats, and introduces Ihsahn’s clean singing style that goes from even tempered to a strained falsetto wail.

While Ihsahn shows some skill as a singer among his other musical talents Kristoffer Rygg (of Ulver fame) offers a stronger sung performance on Homecoming that can’t help but make the listener think that Ihsahn should have performed the harsh vocals while getting Kristoffer Rygg to cover the sung portion of The Adversary. The music on Homecoming also introduces more textural qualities when Kristoffer Rygg sings and this gives off the impression that at least parts of the song was written with his specific voice in mind but however you look at it, it proves to be a well-executed endeavour.

The Pain is Still Mine is a little over 10 minutes long, making it twice the length of the other songs, but it gives the progressive metal strain much more room the breathe as you might expect if you are familiar with the subgenre. It should also be said that most of the progressive metal elements come in the form of each song having several different consecutive verses or instrumental passages and this isn’t the kind of album that lies on the virtuosity end of the progressive spectrum.

Like any musician or band that blends polarising genres or sounds together, they must take care to fuse them together properly less they end up with a patchwork quilt of an album at worst or some head scratching transitions at best. In the case of The Adversary this sort of pitfall is avoided in most instances and there are only a couple of questionable transitional sections to be heard. One of these moments is the sudden stop half way into Citizen where you think that the song has ended but before you can finish that thought a piano melody comes out of nowhere and makes you think that it’s an entirely different song. However when this is spliced together with bursts of wrathful vocals and clean guitar playing later in the song the blending of styles is much more convincing.

Perhaps the biggest drawback of this album is Ihsahn’s harsh vocal style which can often sound strained like Marge Simpson if she had a sore throat but for die hard Emperor fans wanting more material from one of black metals early stalwart musicians then this will hardly be something to fault. If you are a fan of indulgent-free progressive metal with a harder edge coming from the black metal realm then The Adversary is an ideal and relatively accessible point of reference to start with.

Performers:

Ihsahn: Vocals, guitar, bass guitar, keyboards
Asgeir Mickelson: Drums
Kristoffer Rygg: Guest vocals on “Homecoming”

External Links:

Ihsahn Homepage
Ihsahn on Wikipedia
The Adversary on Wikipedia

By

Disturbed Indestructible Review

General Information:

Artist: Disturbed
Album: Indestructible
Genre(s): Heavy Metal, Rock
Subgenres(s): Hard Rock, Traditional Heavy Metal
Released: 2008
Length: 50 minutes
Language(s): English
Label(s): Reprise

Track List:

01. Indestructible
02. Inside the Fire
03. Deceiver
04. The Night
05. Perfect Insanity
06. Haunted
07. Enough
08. The Curse
09. Torn
10. Criminal
11. Divide
12. Façade

Disturbed Indestructible Cover

Disturbed Indestructible Cover

Disturbed Indestructible Review

Indestructible is the fourth album by Disturbed and their second in the hard rock/traditional heavy metal style that was adopted on their last album, Ten Thousand Fists. Aside from a small step forward in musicianship not much has changed stylistically and Indestructible is a direction continuation of that sound.

This time around there are less songs and a slightly shorter running time which both work in Disturbed’s favour because despite refining their knack for high calibre anthems even further, Indestructible is very much a by the numbers effort and the first few songs will let you know exactly what you’re in for so not much is going to catch you off guard.

The title track gets the ball rolling and sets the tone perfectly with a mid-paced guitar riff that is preceded by air raid sirens. The lyrics have an inspirational angle that is used to address and motivate soldiers which contrasts with the contemplational lyrics of Overburdened, a song from Ten Thousand Fists, which deals with the morality of war and its consequences.

Many of the other lyrics found on Indestructible deal with harsher subject matter such as suicide (Inside the Fire), mental illness (Perfect Insanity) and domestic abuse (Façade) but if your band operates under the moniker Disturbed you probably feel somewhat obligated to live up to your name.

Unlike the infamous shock monologue heard on Down with the Sickness from their debut album, Façade is far more mature in dealing with the subject matter of domestic abuse, which describes the situation of a female victim with David Draiman questioning “for how long will you try?/how long until you walk away?/your facade can’t disguise/the fact that you’re in misery” before the situation is escalated to her retaliation with lines like “homicide flashes through her mind again/no more pain, take control/if he raises his hand again/she’ll find her freedom in killing him/the world will see that she’s had enough” which points to her taking her partners life and the situation subsequently unfolding through the media.

Perfect Insanity and Divide were both originally written before the release of their debut, The Sickness, in 2000 but they didn’t make it onto the album and it’s not hard to see why since they didn’t adhere to the strict nu metal sound that Disturbed moved onto at that stage in their career. The groove metal foundation of these songs translates into their current hard rock/traditional heavy metal sound exceptionally well because they both offer a lot of aggression that is rounded off with their emphasis on melody to bring the best of both worlds together.

Other moments on the album such as the bridge to Enough ramp up the aggression not only in terms of instruments but also in terms of David Draiman’s vocal delivery, which is done with a deeper snarling voice that is outright ferocious. His manic laughter on Inside the Fire is another highlight in its own right while the keyboards/programmed parts heard on some songs are tastefully integrated to enhance the atmosphere.

To some listeners Indestructible could start to wear thin after a few listens because Disturbed haven’t really pushed their sound out of the box on this album but their ability to fuse hard driving guitar anthems with an unrivalled sense of melody will undoubtedly allow them to embed themselves in your ears after any amount of time spent listening to them.

Performers:

David Draiman: Vocals
Dan Donegan: Guitar, electronics
Mike Wengren: Drums, backing vocals
John Moyer: Bass guitar

External Links:

Disturbed Homepage
Disturbed on Wikipedia
Indestructible on Wikipedia